1. Acceptance
By creating an account, starting a trial, or using the Rakita platform or any Rakita product (together, “the Service”), you agree to these Terms of Service. The Service is operated by NOMRA L.LC-FZ, a free-zone company registered at Meydan — Free Zone, The Meydan Hotel, Dubai, United Arab Emirates. If you don’t agree, don’t use the Service.
If you accept these Terms on behalf of a company or other organization, you confirm you have authority to bind it, and “you” means that organization.
2. Your account
- You can create an account yourself by starting a trial, or be added to an existing organization by its administrator. Either way, an organization administrator controls membership, roles and access within that organization.
- You are responsible for keeping your credentials confidential and for activity performed under your account. Tell us promptly if you believe your account has been compromised.
- You must provide accurate information and keep it current.
- We may suspend or terminate accounts that violate these Terms or applicable law, or that pose a security risk to the Service.
3. Acceptable use
You agree not to use the Service to:
- break the law, infringe intellectual property, or harm others;
- upload malware, attempt to gain unauthorized access, or circumvent rate limits;
- send spam or unsolicited communications through connected channels (Slack, WhatsApp, Telegram, email, social networks or marketplaces);
- generate content that is illegal, deceptive, or designed to harass or defraud;
- make automated decisions about individuals — hiring, promotion, discipline or termination — without meaningful human review;
- reverse-engineer, resell or scrape the Service.
4. Your content
You retain ownership of documents you upload, prompts you write, code in the repositories you connect, and conversations you produce through the Service (“Your Content”). You grant us a limited licence to host, process and display Your Content solely to operate the Service for you. We do not use Your Content to train AI models, and we do not permit our model providers to do so.
You are responsible for having the rights to upload Your Content, for having a lawful basis to process any personal data it contains, and for the lawfulness of anything you publish through connected channels.
5. AI-generated output
The Service uses third-party large language models to generate responses, code, replies and recommendations. Output may be inaccurate, incomplete or biased. Do not rely on AI output for legal, medical, financial or safety-critical decisions. You are responsible for reviewing and verifying any output before acting on it, merging it, or publishing it.
This applies with particular force to products that touch people: Navar (recruitment) and Atlas (people operations) produce suggestions, not decisions. A human must review anything that affects a person’s employment.
6. Third-party services
The Service integrates with third parties, including Slack, WhatsApp, Telegram, Google, YouTube, Facebook, Apple, Trendyol and other marketplaces, git hosting providers, AWS, Cloudflare, Resend, Sentry, Anthropic / OpenRouter, Voyage AI and OpenAI. Your use of those integrations is also subject to that third party’s terms, and where you connect a YouTube channel you additionally agree to the YouTube Terms of Service. We are not responsible for their availability or behaviour.
7. Trials
Every product includes a free trial — 30 days for all products except Kurt, which is 7 days and capped at 10 tasks. No payment card is required to start. We may change trial length or availability for future trials, but not for a trial already running.
At the end of a trial, the product stops unless you choose a paid plan. We do not charge you automatically at the end of a trial. Data from your trial is retained per the retention policy so you can pick up where you left off if you subscribe later.
8. Fees, billing and cancellation
- Pricing. Paid plans are billed per product, monthly in advance, at the prices shown on our pricing page. Prices are quoted in USD; billing in TRY is available on request. Usage-based charges, where a plan has them, are billed in arrears.
- Taxes. Prices exclude tax. Any VAT or other tax that applies is added at checkout.
- Cancellation. You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Refunds. Fees already paid for a period in progress are not refunded on cancellation, since you keep access for that period. This does not affect any refund right you have under applicable law, and it does not apply where we terminate the Service for our own convenience under section 9 — in that case we refund the unused portion.
- Non-payment. Unpaid invoices may lead to suspension after written notice, and to termination 30 days after that.
- Price changes. We may change prices with at least 30 days’ notice, taking effect at your next renewal. If you don’t accept the change, cancel before it takes effect.
9. Termination
You may stop using the Service at any time. We may terminate or suspend access for breach of these Terms, for non-payment, or where required by law. We may also discontinue a product with at least 90 days’ notice, refunding any prepaid fees for the period after it stops.
On termination you can export Your Content for 30 days. After that we delete or anonymise it per the retention policy in our Privacy Policy.
10. Availability and support
We aim to keep the Service available at all times but do not promise uninterrupted service on standard plans. Enterprise plans may include a separate service level agreement, which, where one is signed, prevails over this section for the customer that signed it. We may perform maintenance that briefly interrupts the Service, and will give notice where practical.
11. Disclaimers
Except where an enterprise agreement says otherwise, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) USD 1,000. We are not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits or lost data. Nothing in these Terms limits liability that cannot be limited by law.
13. Governing law
These Terms are governed by the laws of the United Arab Emirates and, to the extent applicable to NOMRA L.LC-FZ as a Meydan Free Zone entity, the regulations of the Meydan Free Zone, in each case without regard to conflict-of-laws principles. Disputes are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. If you are a consumer, this does not deprive you of the protection of mandatory law in your country of residence.
14. Changes
We may revise these Terms. We will post the revised version with an updated “Last updated” date, and for material changes we will notify account administrators by email at least 30 days before they take effect. Continued use of the Service after a change takes effect constitutes acceptance.
15. Contact
Questions about these Terms? Email hello@rakita.io.